Office Closure Information
As COVID-19 continues to impact us locally, all Public Health Madison & Dane County offices are closed to the public effective Thursday, March 19, 2020.
Although this decision was not arrived at easily, it was a decision that we needed to make. We are prioritizing preserving the health and safety of our staff and clients while continuing to maintain our ability to provide essential services, including our response to COVID-19.
We will continue providing services through alternate avenues, detailed below, but at this time we are reducing our direct contact with the public.
Due to COVID-19 our WIC clinic is closed. Staff are available by phone for appointments and questions. If you have a scheduled appointment, you will receive a phone call from WIC on the day of the appointment. WIC benefits will be loaded onto your WIC card at the time of the phone call. Please contact the clinic with any questions.
We have had to prioritize the clients we serve, prioritizing individuals with active TB or individuals who may have active TB. When able, nurses will provide case management services to clients with latent TB.
- Client visits will occur via phone and telehealth options.
- Initial visits for new clients will be conducted in-person at the client’s home with staff wearing protective equipment.
Perinatal Care Coordination (PNCC) & Nurse Famility Partnership (NFP). Specifically:
- NFP client visits will occur via phone and telehealth options.
- PNCC will continue to provide support to clients via telehealth options.
We are prioritizing preserving the health and safety of our staff and clients while continuing to maintain our ability to provide essential services, including our response to COVID-19.
- We are providing immunizations for children and to some adults.
- If your child is in need of vaccines and has BadgerCare or Medical Assistance, we ask that you first reach out to your child’s health care provider to obtain the immunizations. If your child is uninsured, please call us at (608) 266-4821 to schedule an appointment.
- We are only able to provide immunizations to adults who do not have insurance or whose insurance doesn’t cover immunizations.
- Because our immunization clinics will be much more limited, please consider going to your healthcare provider, a pharmacy, or Concentra Occupational Health instead. While we understand that these alternatives may be more costly, we need to make difficult decisions in the prioritization of services.
The Sexual & Reproductive Health Clinic is currently serving clients by appointment only. We have temporarily eliminated walk-in client services. To schedule an appointment please see details below.
Appointment Only Sexual and Reproductive Health Telehealth Services:
1. Call to make an appointment: 608-243-0411 (confidential, please leave a voicemail if we don’t answer)
2. Appointments are available:
- Mondays 10:45 pm - 3:30 pm
- Wednesdays 11:50 pm – 4:30 pm
- Fridays 9:00 am – 1:30 pm
3. We can interview you on the phone to complete a health assessment and make a testing/treatment plan
4. You need a private place and a phone for at least 40 minutes to complete an interview. Based on your interview and health concerns, we may be able to offer you some of the following confidential services:
- On-site collection of urine, swab, and blood samples for testing HIV, sexually transmitted infections (STIs), and hepatitis C
- A focused exam for symptoms you may be having
- Curbside treatment pick-up, in-clinic treatment pick-up, or medication pick up at a nearby pharmacy
- Free condoms and lube.
- Based on your interview we may be able to offer you the depo provera shot in clinic, or curbside pick-up of birth control refills of pills, nuvarings, or emergency contraception.
We will answer your sexual health questions, discuss confidential partner notification, and make referrals
The Needle Exchange Program will continue to provide service at all office locations.
- 2705 E. Washington Ave., Madison: Call (608) 957-5885 when you arrive. Someone will assist you.
- 2300 S. Park St., Suite 2010, Madison: Call (608) 733-0638 when you arrive. Someone will assist you.
- 210 Martin Luther King Jr. Blvd., Madison: Call (608) 716-9900 when you arrive. Someone will assist you.
The Lab will be reducing testing services. Specifically:
Private Water and Lead Paint Testing resumes August 10th with new measures put in place. Please call (608) 243-0357 or e-mail firstname.lastname@example.org for general water testing questions.
- Water testing kits available by curbside pickup at the City-County Building or USPS delivery (add $5 shipping and handling fee).
- Water samples must be returned via curbside drop off at the City-County Building.
- To arrange pickup of water testing kits or drop off water and paint samples, please call (608) 381-8953.
Other laboratory services will continue as detailed below.
- Project water samples (Zoo, Pools, Water Utility) will continue to be analyzed.
- We will have lab staff available if emergency water testing is needed.
- The lab will continue respond to illicit discharge via the online complaint system.
Thank you for your patience and understanding to limited program services during the Covid-19 emergency response. We are happy to report that, as of January 2021, licensed establishment services have resumed. We are responding to all new operator inquiries, licensing questions, and complaints. We are also back in the field performing onsite pre-inspections and routine inspections with Covid-19 protective measures and modifications.
If you have any licensing questions or a complaint, please email: LEAdmin@publichealthmdc.com.
Foodborne illness complaints should be directed to our secure survey here: https://www.surveygizmo.com/s3/1669747/Foodborne-Illness-Complaints
For reporting other environmental complaints: https://www.publichealthmdc.com/report
Animal Services is providing only priority services at this time. Specifically:
- Staff will respond to requests from the public when time permits.
- Staff will respond to calls from Dispatch and requests for delivery of COVID-19 supplies.
- Priority areas include Bites, rabies follow-up, dangerous animals, animal welfare, and injured/sick wildlife in public spaces presenting a risk to the community.
The Well and Septic program will continue regular services. Specifically:
- Services will continued in the field while maintaining social distancing.
- Permits will only be received via mail or online.
- Response to program related questions will be handled via phone and e-mail.
We have received questions from both property owners and professionals about our routine septic maintenance program during this current public health emergency. Septic maintenance is possibly even more essential now with people spending more time in their homes. This maintenance can be completed without any personal contact with the service provider.
Regular services will continue. Specifically:
- Regular services will be continued when staff can maintain social distancing.
- Response will be prioritized based on the severity of the hazards.