Office Closure Information
As COVID-19 continues to impact us locally, we will be closing all Public Health Madison & Dane County offices to the public effective Thursday, March 19, 2020.
Although this decision was not arrived at easily, it is a decision that we needed to make. We are prioritizing preserving the health and safety of our staff and clients while continuing to maintain our ability to provide essential services, including our response to COVID-19.
We will continue providing services through alternate avenues, detailed below, but at this time we are reducing our direct contact with the public.
Due to COVID-19 (coronavirus) our WIC clinic is closed. Staff are available by phone for appointments and questions. If you have a scheduled appointment, you will receive a phone call from WIC on the day of the appointment. WIC benefits will be loaded onto your WIC card at the time of the phone call. Please contact the clinic with any questions.
The tuberculosis program will continue to serve clients with minimal disruption. Specifically:
- Client visits will occur via phone and telehealth options.
- TB medications will be delivered to clients utilizing our Sanitarians for home deliveries.
- Initial visits for new clients will be conducted in-person at the client’s home with staff wearing protective equipment.
- TB medications will continue to be delivered to the Atrium. Delivery drivers will call staff to receive and sign for packages.
Perinatal Care Coordination (PNCC) & Nurse Famility Partnership (NFP). Specifically:
- NFP client visits will occur via phone and telehealth options.
- PNCC will continue to provide support to clients via telehealth options.
Immunizations will not be offered until further notice.
The Sexual & Reproductive Health Clinic has temporarily eliminated in-person client services and will serve clients through other mechanisms. Specifically:
- Providing limited client services over the phone.
The Needle Exchange Program will continue to provide service at all office locations.
- 2705 E. Washington Ave., Madison: Call (608) 957-5885 when you arrive. Someone will assist you.
- 2300 S. Park St., Suite 2010, Madison: Call (608) 733-0638 when you arrive. Someone will assist you.
- 210 Martin Luther King Jr. Blvd., Madison: Call (608) 716-9900 when you arrive. Someone will assist you.
The Lab will be reducing testing services. Specifically:
- The lab will stop receiving private water samples from the public until further notice. Current samples will be processed.
- Some project water samples (Zoo, Pools, Water Utility) will continue to be analyzed.
- We will have lab staff available if emergency water testing is needed.
- The lab will continue respond to illicit discharge via the online complaint system.
The Licensed Establishment program will focus on maintaining essential services such as:
- Emergency response and foodborne illness investigations
- Complaints of a serious public health concern
- Outreach for compliance necessary to protect public health
Priority services will continue with special attention placed on working with our food establishment operators such as:
- Contacting by phone in order to support and educate on COVID-19 orders and new requirements
- Answer questions and concerns about implementing the required changes
- Provide focused food safety visits on the phone to food establishments
- Onsite inspections only when social distancing can be maintained
- Pre-inspections for new establishments
Animal Services is providing only priority services at this time. Specifically:
- Staff will respond to requests from the public when time permits.
- Staff will respond to calls from Dispatch and requests for delivery of COVID-19 supplies.
- Priority areas include Bites, rabies follow-up, dangerous animals, animal welfare, and injured/sick wildlife in public spaces presenting a risk to the community.
The Well and Septic program will continue regular services. Specifically:
- Services will continued in the field while maintaining social distancing.
- Permits will only be received via mail or online.
- Response to program related questions will be handled via phone and e-mail.
We have received questions from both property owners and professionals about our routine septic maintenance program during this current public health emergency. Septic maintenance is possibly even more essential now with people spending more time in their homes. This maintenance can be completed without any personal contact with the service provider.
Public Health will not be conducting any routine septic maintenance (TAM) enforcement for the duration of the current COVID-19 emergency.
- There will be no citations issued for non-compliance with our TAM notices.
- We will suspend issuing orders to those properties that are past due for maintenance.
- We will continue to send out 1st and 2nd notice cards in the mail per our usual schedule. (All notices to date have gone out on schedule).
- We will likely begin our enforcement again on September 1st. This should give any homeowners time to have their maintenance done over the spring/summer.
- Any orders and citations issued in March or February will be placed on hold until after September 1.
Regular services will continue. Specifically:
- Regular services will be continued when staff can maintain social distancing.
- Response will be prioritized based on the severity of the hazards.